Terms and Conditions

RouxRoamer.com Terms & Conditions

 

Free consultations — Initial FREE 30 minute consultations are scheduled with completed pre-project questionnaire or inquiry of services. Anything over 30 minutes may result in consulting fees but you will be informed before charges would be incurred. 

Project fees — projects are undertaken on a per project fee following submission of a Pre-Project Questionnaire and contract signing. All projects begin at a minimum of $100.

Payments — There is a 50% commitment fee up front on all approved projects following consultation. 50% Remainder due halfway through agreement period and before any final work files are delivered. Payments are made by mailing a check or by using a credit card online (subject to fee). Project does not commence until initial payment has been received. When payment has been made, client should email notification to Designer.

Late Invoice Payments — late payment on invoice incurs 1.5% surcharge of total invoice amount on 15th day after invoice issue date. On 15th day, if payment hasn’t been received client is billed new invoice with 1.5% surcharge of initial invoice.

Project scope — Key client deliverables and expectations will be detailed in writing by me and sent to client for approval following the 30 minute consultation. Any changes must happen before contract is signed.

Any additional time outside of pre-determined project scope will be billed separately. This will be communicated to you by email and will require your email approval for me to proceed with any additional time or project work.

The fee stated on the contract is the fee you will be invoiced for the project unless project scope is increased. Anything outside the scope of the project or added on will be charged by the hour.

Rush Fees — If anything is requested to be completed within 48 hours rush fees may apply outside of the project fee stated on the contract. This will be communicated to you by email and will require your email approval for me to proceed with any additional time or project work.

Any additional consultative time — email, Skype, phone is billed separately.

Response time to email inquiries is a maximum of 48 hours with the exception of deadlines, and urgent requests where I am available in line with previously agreed timeframe.

Email only communication for all projects — no detailed project discussion or approvals accepted via social media platform.

Social media — Social engagement and communication is acceptable via social media but no response times are guaranteed, as this is personal time not business. 

100% responsibility from both parties — Client must communicate needs, expectations, etc. Designer will execute and communicate but is not a mind reader.

Designer does not always provide written action sheets and does not chase your actions to progress the projects. If your responses are late designer cannot guarantee the project stays on time.

Licenses/Registered rights discussed per project basis.

 

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