As I’m sure you’ve read on my about page and my work with me pages, I ask a lot of questions. I’m sure you have some too. Here is a list of common questions I get from clients. If you still have a questions, please ask. I love open, honest communication.
You are in Portland (or traveling the globe), can we still work together?
Yes, we will hop on the phone, Google Hangouts or Skype. Most of my clients are not actually in Portland and we correspond mostly through email or phone. I’ve set up my life and my business to be location independent and able to work from anywhere in the world.
Do you work with new businesses or people that have been in the business for awhile?
Yes to both! If you are ready to set yourself apart from your competition and embrace your uniqueness in all visual matters, I’m ready to chat. We can start small or big depending on your budget. Mostly, I work with people that have been in business for over a year. They’ve niched and worked out some of the kinks and they are ready to look more polished.
Can I buy one of your images to use on social media or in my branding?
Yes, you can purchase one of my images for a specified use.
What are your fees?
My fees vary depending on the scope of work. Projects start at $100 and can go up to a couple thousand dollars.
Why do you charge more than online sites for your logos?
I offer custom, one of a kind brand discovery—the foundation for any business. It’s a discovery process that takes about 4-6 weeks (and 15 years of experience). I like to take our time together and not rush the process. I really focus my energy to give you something that is uniquely you and hopefully something that will stay with you and your business for years to come. I also give you all the files that will enable you to go to any other designer or web developer in the future to continue doing work. That is of course, should you choose to go elsewhere. What I really hope to do is foster trust and a relationship so that we can continue working together, long term.
What is brand discovery?
Branding isn’t just the mark — it’s the meaning. It’s the words you use. The fonts. The colors. The language. The style. The personality. Brand discovery is a deep dive into your business story, what you like, what you don’t like, who’s your competition, what’s your “big why” and more. From there, I start to think about all of your answers and research your industry, audience and competitors. This research and thought process can take several hours even when I’m not actively engaged in front of the computer. When I do logo’s they are always on my mind, thinking, looking around the city, sketching, writing and finally getting to the design.
What kind of files do you give me?
For logos, I will give you the original vector files from Illustrator (ai or eps) and other variations like jpeg and png for website use. You’ll be able to use the vector files to print your logo as big as you want and it will never look pixilated (blurry).
For other designs I will give you the files that work best for the medium, whether print or online you will have the files you need.
Do you give me anything besides the logo in your packages?
Yes! Together we will do brand discovery work and flesh out your goals — this is truly the foundation for any brand and business. Only then do I recommend moving to logo development. With the logo, I give you a simple brand guide that shows how you will use your logo in color and in black and white. I break down all the colors for you in the different color spectrum’s (RGB, CMYK and Hex). I also like to include business cards. If you don’t need business cards, then some other piece of small collateral can be done instead.
I already have an awesome logo, but I’m struggling with the brand discovery part (ideal client, vision, mission, values)?
If it’s as awesome as you say then I may be able to help you fill in the brand discovery pieces that are needed.
I already have my brand discovery and it’s amazing, could we just do the logo together?
Yes, that’s possible.
How much work is in this for me?
It depends on what we are working on together but I’d hope that you can answer my questions and work with me to provide any clarity that is needed on your brand or struggle. It’s all about working together to create brilliant designs.
At first you’ll need to give all the information you have and any preconceived ideas you have. If you don’t have any ideas already that’s fantastic but it’s good to be honest up front. Along the way, you’ll need to be available for any questions that come up and for proofing. At the time of proofing it’s very important to express any desire, feeling or questions that you have. This saves time and money down the road.
Do you do other design work outside of branding packages?
Yes, depending on the number of branding clients I have, I will take on other projects such as posters, postcards, newsletters, social media images and web graphics. I also do portrait and landscape photography. (see above for my specialties)
Can you design my website?
Yes, I can help make your website pretty but if you want a lot of custom coding I’d suggest we work with a web developer.
Do you do illustrations?
I do, but I prefer to refer you to someone that specializes in that kind of computer work.
What are your terms and conditions?